Insurance@SangerandAltgelt.com

(210) 734-6677

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Staff

Cassie Acosta

Cassie Acosta

Account Executive

Cassie brings over 10 years of industry expertise in Personal Insurance, helping clients feel confident and cared for when it comes to their coverage. She is passionate about guiding individuals and families toward the right protection for their needs. Outside of work, Cassie is a proud wife and mom to three children. She spends her free time juggling busy sports schedules, making memories with her family, and enjoying plenty of laughter along the way.

Contact Cassie
pic coming soon

Christine Gazda

Customer Service Representative

Branden graduated from Trinity University in 2021 with a degree in Business Analytics and Technology. As a Personal Lines Account Executive with four years of experience, he holds CISR and CLCS designations. Outside the office, Branden enjoys playing guitar, listening to rock music, and spending time with his Siberian Husky.
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Branden Hance

Branden Hance

Account Executive

Branden graduated from Trinity University in 2021 with a degree in Business Analytics and Technology. As a Personal Lines Account Executive with four years of experience, he holds CISR and CLCS designations. Outside the office, Branden enjoys playing guitar, listening to rock music, and spending time with his Siberian Husky.
Contact Branden
Phyllis Ingle Jordan

Phyllis Ingle Jordan 

Personal Lines Manager

Phyllis is a Texas State University graduate with 25 years of experience in the insurance industry. She specializes in multi-generational personal lines insurance and is passionate about building long-term relationships with families. Outside of work, Phyllis enjoys spending time with her husband and their four dogs—two Labradoodles, a Boykin Spaniel, and a Miniature Poodle. They love exploring the outdoors together and vacationing in Maine for a peaceful escape.
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Nadia Kern

Nadia Kern

Customer Service Representative

Nadia was born and raised in El Paso, TX, and graduated from Trinity University in 2023 where she double majored in Environmental Studies and Communication. She played Division III volleyball for Trinity, and made program history being a part of the only class to compete in four consecutive national championship tournaments. Nadia enjoys giving back to the sport by serving as both a volleyball coach and referee.
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Michael Montrezza

Michael Montrezza

Producer

Michael graduated from Trinity University in 2023, where he played baseball for four years and was a member of the 2022 team that appeared in the World Series. Born and raised in California, Michael enjoys playing the guitar and working out in his free time.
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Marks Moore

Producer

Contact Marks
pic coming soon

Brandon Nelson

Customer Service Representative

Brandon joined Sanger & Altgelt in January 2026 after earning his degree in finance. While in school, he also competed as a member of the university’s baseball team, an experience that shaped his strong work ethic, teamwork mindset, and competitive drive. Brandon enjoys building relationships and takes pride in supporting both clients and colleagues as part of the Sanger & Altgelt team.
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:ynette Perez

Lynette Perez

Vice President Commercial Lines

Lynette joined the Sanger & Altgelt team in 2000. With 25 years of Commercial Insurance Experience at the agency, she has developed a strong passion for the insurance industry and enjoys all aspects of the business. Prior to her time in insurance, she was in the banking industry working in Human Resources and Facility Management. She is the proud mother of three wonderful kids, and in her free time she enjoys spending time with family, friends, and her 10-year-old Shiba Inu, Max.

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Lazaro Ramos

Lazaro Ramos

Account Executive

Lazaro joined Sanger in the fall of 2017 and serves as Farm & Ranch Manager. A San Antonio native, he graduated in 2016 with a bachelor’s degree in Rehabilitative Science and a minor in Psychology, earning multiple Dean’s List awards and an academic scholarship along the way. He is committed to remaining respectful and actively listening to each client’s needs, ensuring they feel heard and supported. Outside of work, Lazaro enjoys lifting weights, golfing, and spending time with friends and family.

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Melaney Rios

Customer Service Representative

Melaney brings a distinctive combination of public service and industry expertise to her role. She previously served as a police officer with the San Antonio Police Department before transitioning into the insurance field, where she developed a strong foundation in Personal Lines customer service. This background has shaped her commitment to integrity, precision, and a people‑first approach in every interaction.
Outside of work, Melaney enjoys spending quality time with her family and staying active.
Contact Melaney
Maggie Robbins

Maggie Robbins

Account Executive

Maggie joined Sanger & Altgelt after graduating from Trinity University in 2024 with a degree in Communications and Sport Management. A four-year member of the Trinity basketball team, she brings energy and teamwork to everything she does. Originally from Plano, Texas, Maggie enjoys hiking, playing pickleball, and staying active outdoors.
Contact Maggie
David Santiago

David Santiago

Loss Control Consultant

David has 26 years of experience in loss control and over 20 years in managerial roles, David has honed his skills in safety, security, operations, and internal investigations. David’s extensive background has equipped him with the expertise to effectively manage and mitigate risks in various environments. He is passionate about fostering safe and secure workplaces while ensuring operational efficiency. When not in the office, David is an avid cyclist, enjoying multiple disciplines of the sport.
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Garrett Shapiro

Garrett Shapiro

Account Executive

Garrett graduated from Trinity University in 2022 with a Business Administration Degree with a Concentration in Management. At Trinity, Garrett was a member of the Trinity University baseball team that played in the 2022 Division III College World Series. In his free time, Garrett enjoys watching sports, mainly his beloved New England Patriots & trying new restaurants across Texas. He has been in San Antonio since 2018 & originally grew up in Simi Valley, California.

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William Wells

William Wells

Senior Account Executive

William joined Sanger & Altgelt in 2015 and works in Commercial Accounts. A Trinity University graduate and former baseball player, he brings a team-focused mindset to the office. Outside of work, he’s a Houston sports fan, craft beer enthusiast, and proud Basset Hound owner.
Contact William
Shirley Whitaker

Shirley Whitaker

Office Manager

Contact Shirley